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Lost / Stolen Device Protection

Device Protection Services

Device Protection Services pick up where the manufacturer's warranty leaves off, providing you with full end-to-end protection for your device including out-of-warranty same model replacement in case of loss* or breakage.


About Rogers Device Protection Services

  • A service replacement fee of $25, $80, $120, or $200, based on your device will be charged when you make a service request to replace your device. A full list of Service Replacement Fees by model is available at www.phoneclaim.com/rogers. For full details, see the Device Protection Plan Terms & Conditions.
  • Devices are only eligible for enrollment within 15 days of new activation or upgrade.
  • All postpaid wireless phones (including iPhone) and standard accessories including a standard battery, a standard charger, SIM card and memory card are covered.
  • Replacement devices may be new or refurbished models, in Rogers' discretion.
  • Includes two replacements during a 12 month period.
  • You may cancel your Device Protection Plan at any time.
  • For Rogers TechXpert™ for wireless technical support, or to request a device replacement, please call Rogers at 1 855 877-3887.

This list of services is not exhaustive; please see the Device Protection Plan Terms & Conditions for complete details.

Setting Up Phone Finder & Anti-Theft Services

Go to rogers.com/phonefinder and create an account using your Rogers wireless number and a valid email address.
Install an application on your device to enable Anti-Theft and Anti-Virus. You will receive an SMS to guide you through set-up and you will need to download the application from the applicable app store for your device.

Note: Anti-Theft and Anti-Virus tools are available for select Android™ and BlackBerry® devices only. Please visit rogers.com/phonefinder for details.